Marketing and loyalty

Raise your rating from 4.1 to 4.6★ and increase repeat customers 40%

Automatic review request system that doubles volume of positive reviews in 90 days and cardless loyalty program that boosts repeat customers by 40%. Customers recover €1,800-2,400/month in additional LTV vs acquisition cost.

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NB
CB
RC
MB
Valorado por más de 500 restaurantes

Everything you need to attract and retain customers.

AFTER — With Guava
VIP
12x
CRM
Full CRMCustomer profile with history
VIP
NEW
LOST
Targeted campaignsEmail and WhatsApp segmented
AUTO
Automated messagesBirthday, welcome, retention
4/6 pts
Loyalty cardPoints, rewards, digital
4.6★
4.6★
Review managementRequest and respond from dashboard
ROI CAMPAÑAS
+€2.4k
Campaign ROIAttributed revenue, clear
100%
CUSTOMERS IN CRM
€0
FLYER COST
4/mes
AUTO CAMPAIGNS
+35%
RETENTION
4.6★
ONLINE REVIEWS
8x
CAMPAIGN ROI
BEFORE — Without Guava
VACÍO
?
?
No databaseAnonymous customers, no contact
-€300
Generic flyersPaper in the trash, no ROI
0 msg
0
Zero campaignsNo emails or SMS sent
No vuelvo
No loyalty programCustomers leave, don't return
2.8★
Reviews ignoredBad reviews unanswered
¿Funcionó la promo?
No analytics"Did the promo work?" Who knows
0
DATABASE
€300/mes
FLYERS NO ROI
0
CAMPAIGNS SENT
0%
RETENTION
2.8★
ONLINE REVIEWS
?
MARKETING ROI
Guava
BEFORE — Without GuavaAFTER — With Guava

Drag to compare before and after

Customer base that grows with every booking, order and card payment.
Email and SMS campaigns segmented by customer type and visit frequency.
Google reviews managed with AI-powered automatic responses.

The real problem: low rating kills conversion. Low retention kills margin.

A rating of 4.1 vs 4.6★ means 30% fewer clicks on Google Maps. Acquiring a new customer costs 5-7x more than retaining an existing one. Without a system, you lose both.

Stagnant rating at 4.0-4.2★

Only the dissatisfied leave reviews. Satisfied customers leave without a review. Every 0.1★ less means 30% less conversion on Google Maps.

CAC 5-7x higher than retention

Spending on ads and networks to acquire new customers while existing ones do not return burns margin. Without loyalty, you lose €1,500-2,200/month in LTV.

70% of customers never return

Without a tracking system, the customer comes once and disappears. Retaining costs 1/7 of acquiring. Each point of retention is worth €400-600/month.

Actions that matter

Everything you need to attract and retain customers.

Guava focuses on what really matters to the restaurant: getting reviews, attracting new customers, and getting them to return.

  • 4.1 → 4.6★ on Google (90 days)

    Post-payment automatic requests capture positive reviews. Customers double review volume and raise rating by 0.4-0.6★ = +30% conversion on Maps.

  • +40% repeat customers

    Loyalty without cards or apps. System automatically recognizes customers. Recovers €1,800-2,400/month in LTV vs new acquisition CAC.

  • Real origin attribution

    Know what brings customers: Google, networks, recommendation. Invest only in what works. Eliminate €600-1,000/month in ads with no return.

Customers who return without cards or apps.

AFTER — With Guava
REVIEW
Auto review requestsQR/NFC at table, customer rates
4.7
4.6
4.8
TODO EN 1
Centralized dashboardAll platforms in one place
⚡ 2min
AI-powered responsesPersonalized suggestions instantly
!
Negative alertsInstant notification to resolve
SERVICIO ↑
COMIDA ↑
Sentiment analyticsTrends, suggested improvements
Opiniones
(324)
4.7
SOCIAL PROOF
Social proofWebsite widget, Google rating rises
4.7★
AVERAGE RATING
Auto
REQUEST REVIEWS
1
SINGLE DASHBOARD
2h
RESPONSE TIME
100%
RESPONDED
AI
SENTIMENT ANALYSIS
BEFORE — Without Guava
1★
Reviews ignored1 star, no one responds
¡Sin reseña!
No review requestsHappy customers leave without rating
Scattered platformsGoogle, TripAdvisor, Yelp... chaos
3 semanas
SIN RESPUESTA
Slow response3 weeks without replying
¡Horrible!
Unfair reviewsTrolls with no recourse
¿Qué mejorar?
No insights"What to improve?" No clues
2.8★
AVERAGE RATING
0
REVIEW REQUESTS
3+
SEPARATE PLATFORMS
21 días
RESPONSE TIME
40%
UNANSWERED
0
FEEDBACK ANALYSIS
Guava
BEFORE — Without GuavaAFTER — With Guava

Drag to compare before and after

Monitor your online reputation. Raise your average rating with personalized responses in seconds.
AI sentiment analysis. Detect patterns in what your customers say.
AI responds to reviews for you with your brand's tone.
Knowing where they come from

Knowing what really brings customers.

Guava records how each customer arrives: Google, networks, recommendation, or campaigns. Stop guessing and know what to repeat.

Google / Networks / RecommendationVisit to the restaurantRegistered payment

Everything is associated with real customers and payments.

Which actions bring customers

+24% compared to the previous month
Google Reviews
Google Maps
€4,290
Generated revenue
Promotion on networks
Instagram
€1,850
Generated revenue
Promotion on digital menu
QR on table
€3,105
Generated revenue

Real problems. Clear solutions.

It's not about marketing, but about solving specific restaurant problems.

Get more reviews

Automate when to request reviews and respond from a single place.

Attract new customers

Promotions visible on Google, networks, and digital menu.

Retain customers

Make them return without giving away money or complications.

Knowing where they come from

Identify the real origin of each customer.

Repeat what works

Invest time only in actions that bring customers.

Start with what matters most to you

More customers. Better reviews.

Talk to an expert
Automatically identified repeat customer
Simple loyalty

Customers who return without cards or apps.

The system automatically recognizes returning customers and allows you to reward recurrence without friction.

No apps

The customer doesn't have to do anything.

Based on real visits

No abstract points.

Visible loyalty

You know who returns and how much.

Knowing who to write to and why.

Automatic segments based on real behavior.

New customers

Recent first visit

Regular customers

Come frequently

Lost customers

It's been a while since they last came

High-value customers

Higher average spending

ASSISTANT

Guava tells you what to do.

Guava detects simple opportunities: ask for more reviews, reactivate customers, or repeat actions that work.

Suggestion: This week many new customers have come. Do you want to automatically ask them for a review on Google?
RESULTS

Total clarity, without complicated marketing.

See how many customers come, how many return, and where they come from.

Positive reviews
+31%
Repeat customers
+22%

Restaurateurs like you already trust Guava

Hosteleros como tú

Lo que dicen los que
ya hicieron el cambio

"Antes tardaba una hora cada mañana revisando los números del día anterior. Ahora entro a Guava y en 2 minutos sé exactamente cómo fui. Márgenes, stock, todo."

ME
María Eva
Nacho Bravo
Restaurante

"El cambio más grande fue el inventario. Antes siempre había roturas de stock que no veíamos venir. Ahora Guava nos avisa antes de que nos quedemos sin nada."

CR
Cristian
Bonaona
Bar

"Teníamos 4 sistemas distintos. Ahora todo está en Guava. El equipo aprendió en media hora y desde el primer día funcionaba mejor que antes."

RC
Roman
Corgi Café
Cafetería

Frequently Asked Questions

Do I need marketing knowledge to use it?

No. Guava is designed for restaurant owners, not for marketing experts. Campaigns are set up in minutes with ready-to-use templates. You just choose what you want to achieve (more reviews, repeat customers, etc.) and the system does the rest.

How does it help get more reviews on Google?

Automatically sends review requests via WhatsApp or SMS to satisfied customers after their visit. You can customize the message and choose the optimal time. Restaurants using it see an average increase of 30% in positive reviews.

Can I know exactly where each customer comes from?

Yes. Guava tracks the origin of each customer: Google searches, social networks, QR codes, recommendations, specific campaigns, or repeat customers. You know which channels work and where to invest more.

Does it work with my current booking or ordering system?

Yes. It automatically integrates with your booking system, orders, and POS. When a customer makes a booking or order, Guava can automatically send them marketing campaigns, review requests, or personalized offers.

Can I create campaigns for repeat customers?

Yes. It automatically identifies your repeat customers and creates specific campaigns for them: exclusive offers, visit reminders, loyalty programs. You can segment by visit frequency, average spending, or preferences.

More customers, better reviews, and total control.

Discover how Guava helps real restaurants.

Guava

The all-in-one platform for restaurants, bars, and cafes that want to centralize management, reduce costs, and improve margins without depending on a thousand tools. Specifically designed for hospitality. Not a generic POS.

Talk to Guava

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Barcelona, Spain