Case study

How Papanato eliminated no-shows and linked every reservation to the order

Francisco runs a group of Argentine restaurants. No-shows were his biggest headache. With Guava, every reservation is connected to service.

-70%
-70%
No-show reduction
100%
100%
Reservations linked to orders
+22%
+22%
Weekend revenue
Francisco
Papanato
The problem

No-shows that ruin service

Francisco was losing 5 to 8 tables every weekend to no-shows. Reservations had no automatic confirmation or penalty.

He also couldn't link the reservation to what each table ordered.

"No-shows cost us 5 to 8 tables every weekend. Money straight down the drain."

— Francisco
Before and after
Before Guava
  • 5–8 no-shows per weekend
  • Reservations with no automatic confirmation
  • No spend data per reservation
  • Recurring revenue loss
With Guava
  • No-shows reduced by 70%
  • Automatic confirmation via WhatsApp
  • Every reservation linked to the order
  • Weekend revenue +22%
The change

Every reservation is alive

Guava sends automatic confirmations and lets Francisco see in real time which tables are confirmed, what they've ordered and how much they've spent.

No-shows fell 70% in the first month.

“Since we started using Guava, no-shows dropped sharply. Every reservation is connected to service.”

FP
Francisco
Owner · Papanato

Could your restaurant be the next success story?

In 30 minutes we'll show you exactly how Guava works for your type of business.

Book free demo →

No commitment · Implementation in 24h · 30-day guarantee