How Papanato eliminated no-shows and linked every reservation to the order
Francisco runs a group of Argentine restaurants. No-shows were his biggest headache. With Guava, every reservation is connected to service.
No-shows that ruin service
Francisco was losing 5 to 8 tables every weekend to no-shows. Reservations had no automatic confirmation or penalty.
He also couldn't link the reservation to what each table ordered.
"No-shows cost us 5 to 8 tables every weekend. Money straight down the drain."
— Francisco- ✕ 5–8 no-shows per weekend
- ✕ Reservations with no automatic confirmation
- ✕ No spend data per reservation
- ✕ Recurring revenue loss
- ✓ No-shows reduced by 70%
- ✓ Automatic confirmation via WhatsApp
- ✓ Every reservation linked to the order
- ✓ Weekend revenue +22%
Every reservation is alive
Guava sends automatic confirmations and lets Francisco see in real time which tables are confirmed, what they've ordered and how much they've spent.
No-shows fell 70% in the first month.
“Since we started using Guava, no-shows dropped sharply. Every reservation is connected to service.”
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