Case study

How Pub Gin Tonic streamlined orders and service at peak times

A pub focused on gin tonics needed to cut wait times and control premium spirits stock. Guava delivered both.

-60%
-60%
Bar wait time
+25%
+25%
More orders at peak
0
0
Premium stock-outs
"

At peak we had 10-minute queues. Customers left before ordering.

GT
Pub Gin Tonic
Pub Gin Tonic
The problem

Queues that drive customers away

At peak, wait times reached 10 minutes. Many customers left before ordering.

Premium gin stock ran out without warning and staff lost time finding alternatives.

"At peak we had 10-minute queues. Customers left before ordering."

— Pub Gin Tonic
Before and after
Before Guava
  • 10 min wait at peak
  • Customers leaving without ordering
  • Frequent stock-outs
  • Staff overwhelmed
With Guava
  • Orders flowing from the system
  • Wait time cut by 60%
  • Premium stock always available
  • Service flow optimised
The change

Fast service, controlled stock

Guava streamlined bar orders and automated stock control. Premium gins have automatic reorder alerts.

Staff handle more orders per hour and customers no longer wait.

“With Guava orders flow and premium gin stock is always under control.”

GT
Pub Gin Tonic
Pub Gin Tonic

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